Policy

Returns & Exchanges:

Returns for NEW items will be accepted 30 days after the purchase date. These items must be brand new sealed in original packaging. If the product is brand new and still sealed in the original packaging a store credit can be obtained for the purchase price. If the product is opened but still in brand new, un-used condition, a 15% restocking fee will be deducted from the store credit. Unfortunately, we cannot refund the original or return shipping & handling costs. You will be responsible for the return shipping costs.

Returns for USED merchandise will not be accepted under any circumstances unless the item was DoA (must contact us within 24 hours of receiving the item) or the item has a warranty listed in the product description and has failed within that warranty period. To have an item returned, simply email sales@windhorseairsoft.com with your invoice number and a short description of the problem. Return products will be exchanged with the same or similar products or store credit in the event their are no other replacement products available.
Many airsoft guns carry a manufacturer’s warranty which will be handled by the manufacturer and not Windhorse LLC. If you would like to know if a specific product carries a manufacturers warranty, please email us at sales@windhorseairsoft.com.

 

 

 

 

Privacy Policy:

What information do we collect?

We collect information from you when you register on our site or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strike to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To administer a contest, promotion, survey or other site feature

How to do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

Yes, we do use cookies to make your experience on our site more convenient.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. this does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to outer parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefor have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.windhorseairsoft.com/terms-and-conditions

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we diced to change our privacy policy, we will post those changes on this page.
This policy was last modified on 06/06/2017

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:

Windhorse LLC
4850 W. Flamingo Rd. Suite: #4
Las Vegas, NV 89103
USA
windhorseairsoft.com/contact